Back Office German Speaking Support for a famous Airline - Legal Claims, start 03.07

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  • Back Office German Speaking Support for a famous Airline - Legal Claims, start 03.07

Project details:

  • Starting date: 03.072024
  • Great opportunity to work from Monday - Friday 08:00h – 18:00h (40h/week)
  • We provide training at the beggining of work, you don't need to have a previous experience
  • Back office job position - you will deal directly with the Airline's legal department!


Our client is a famous, low-cost European point-to-point airline. They use their cost advantage, operational efficiency and leading positions in primary airports to deliver low fares, seamlessly connecting Europe with the warmest welcome in the sky.

For German speakers, this is your golden ticket to the back-office team, contributing to the seamless operations of a leading European airline. Elevate your career in the aviation industry with us!

Your responsabilities:

  • Manage legal claims with different actors with lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

  • Understand the customer's unique situations and proceed with treatment and follow-up of their legal claims.

  • Verify if transport operators are treating all passengers by their rights.

Our expectations: 

  • You speak German native or C2 
  • Intermediate English level (at least B1-B2)
  • Excellent communication skills, both written & verbal
  • Be a local candidate or willing to relocate to Lisbon
  • You want to work in a back office area
  • You are self-motivated, and you like to work in the team

Main duties:

  • Possible start on 03/07.2024
  • Working schedule: Monday - Friday 08:30 – 18:00, full time, 40h/week
  • Competetive Salary and bonuses:  
    • 1100€ gross x14 months
    • up to 175€ gross monthly performance bonus
    • up to 75€ gross mothly project bonus
    • up to 20€ gross per month - Transport Allowance
    • €7.23 NET/day meal allowance
  • Full time employment, 6 months fixed-term renewable contract
  • Private Health insurance with a dental plan (after 6 months of the contract)
  • Work in our modern office in Parque das Nações
  • Training is provided at the beginning of the work, previous experience is not required
  • Back office job position - no inbound calls! 
    You will deal directly with the Airline's legal department!
  • Recruitment process is 100% online

Relocation package:

  • Flight Ticket Reimbursement after 6 months
  • Possibility of accommodation in a company-owned apartment

Apply today and Change your career with GentleWay! 

Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!

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**The candidate needs to possess either the EU passport or full rights to work in the country of residence.

Airlines Support, Back Office, Lisbon, Work on-site
Possible start
Full time
On-site,Lisbon - Oriente