Customer Support with German for a world's best Search Engine, start 17/07!

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  • Customer Support with German for a world's best Search Engine, start 17/07!

Project details:

  • Possible start on 17/07
  • Working schedule time frames: Monday to Sunday 8.00 a.m. to 5.00 p.m (40h per week, 5 days/week) 
  • We provide training at the beggining of work, you don't need to have a previous experience 
  • Recruitment process 100% online


Our client is the innovator behind the world's leading internet search engine. They specialize in crafting solutions for both businesses and individuals. Among their offerings is a cutting-edge application for voice-controlled home services.

This solution represents a leap into the future, aimed at enhancing the convenience and intelligence of every household.

Through this application, users can seamlessly manage their homes and everyday appliances via voice commands on their smartphones.

Additionally, the application empowers users to control various home systems and devices, including TV, radio, and lighting, all through a simple interface.

Your responsabilities:

  • Providing support to application users via phone, email, and chat channels.
  • Guidance and support for installing applications and compatible devices such as cameras, speakers, and home thermostats.
  • Offering pre-sales assistance to users, helping them make informed choices about suitable solutions.
  • Proficiently handling customer escalations and effectively escalating issues and customers to higher-level technical departments when necessary.

Our expectations: 

  • You speak German native or C2 
  • Intermediate English level (min B2)
  • Excellent communication skills, both written & verbal
  • Be a local candidate or willing to relocate to Lisbon
  • You are self-motivated, and you like to work in the team

Main duties:

  • Possible start on 17/07!
  • Working schedule: Monday to Sunday 8.00 a.m. to 5.00 p.m (40h per week) with 2 rotating days off
  • Competetive Salary and bonuses:  
    • 1100€ gross/month + 2 extra salaries per year 
    • up to 120€ gross monthly performance bonus 
    • up to 135€ gross project bonus 
    • €7.23 NET/day meal allowance
  • Full time employment, 6 months fixed-term renewable contract
  • Private Health insurance with a dental plan (after 6 months of the contract)
  • Work in our modern office in Lisbon, Parque das Nações
  • Training is provided at the beginning of the work, previous experience is not required
  • Recruitment process is 100% online

Relocation package:

  • Flight Ticket Reimbursement after 6 months
  • Possibility of accommodation in a company-owned apartment

Apply today and Change your career with GentleWay! 

Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!

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**The candidate needs to possess either the EU passport or full rights to work in the country of residence.

IT Support, Lisbon, Work on-site
Possible start
Full time
On-site,Lisbon - Oriente