Project details:

• Great opportunity to work from Monday - Friday 08:00h – 17:00h
• Weekends are always off!
• This role isn't about sales; your main focus will be adjusting clients' insurance policies.
• We provide training at the beggining of work, you don't need to have a previous experience

Client:

Our client, the unrivaled titan in the P&C insurance world, leads the charge as the premier commercial lines insurer in the U.S. With a global footprint spanning 54 countries and territories, we deliver a spectrum of insurance solutions—from commercial and personal property and casualty to personal accident, supplemental health, reinsurance, and life insurance.

Your responsabilities:

• Receive calls or chats from Dutch clients seeking information about their insurance policies.
• Process requests through our client policy administration system.
• Craft thoughtful responses via letters/emails to clients.
• Manage indexation and electronic archiving in our document management tool.
• Handle policy changes requests efficiently.
• Update payment details for clients.
• Process cancellation requests with care.
• Assist clients in making claim requests.
• This role isn't about sales; your main focus will be adjusting clients' insurance policies.

Our expectations: 

• You speak Dutch native or C2 
• Intermediate English level (at least B1-B2)
• Excellent communication skills, both written & verbal
• Be a local candidate or willing to relocate to Lisbon
• You are self-motivated, and you like to work in the team

Main duties:

• Working schedule: Monday - Friday 08:30 – 17:00, full time, 40h/week
• Competetive Salary and bonuses:  
  • 1100€ gross x14 months
  • up to 100€ gross monthly performance bonus
  • up to 100€ gross mothly project bonus
  • up to 20€ gross per month - Transport Allowance
  • €7.23 NET/day meal allowance

• Full time employment, 6 months fixed-term renewable contract
• Private Health insurance with a dental plan (free after 6 months of the contract)
• Work in our modern office in Parque das Nações
• Training is provided at the beginning of the work, previous experience is not required
• Recruitment process is 100% online

Relocation package:

• Flight Ticket Reimbursement after 6 months
• Possibility of accommodation in a company-owned apartment