Project details:

• Start date: 01.07 or 08/07
• Join one of the leading tech companies!
• We don't need any experience, we offer training!
• Recruitment process 100% online

Client:

Meta is a leading technology company, formerly known as Facebook, Inc. It owns popular platforms like Facebook, Instagram, WhatsApp, and Oculus, and focuses on social networking, virtual reality, and advancing the metaverse.

Your responsabilities:

Assist Facebook and Instagram advertisers in a dynamic environment. Your main tasks include resolving technical issues, reporting bugs, and guiding users on the platform to improve their advertising experience and satisfaction. You will be part of a motivated, multilingual support team, helping customers after they purchase ad placements or use Facebook/Instagram products.

Part of your daily activities will be:

• Support small and medium-sized businesses (SMBs) via live chat, email, and phone, in both Turkish and English. Outbound calls are required for email support and recommended for chat to ensure timely resolution.
• Provide pre- and post-sales support for self-service products.
• Improve clients' experiences with product and tool support.
• Identify trends and resolve issues affecting multiple SMB clients.

Main duties:

• Starting dates: 01.07 or 08/07
• Fixed-term, renewable employment contract (12 months)
• Work in our modern office in the center of Lisbon!
• Working schedule: Monday- Sunday, 07:00-00:00: (5 days a week/ 8hours/day - 40h/week for full-time employment)
• Competitive salary and remuneration system(incl. Meal allowance)

• • approx. 1077.47 € € gross x 12 months - basic salary,
  • 89.79 € gross / month - Christmas bonus
  • 89.79 € gross / month - holiday bonus
  • 7 € / day (c.a. 154€ /month) - Meal allowance

• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Private health insurance (in addition to standard insurance)
• 22 days of paid vacation per year

Our expectations:

• You speak Turkish native
• You speak English (at least B1)
• You don't need to have a previous experience, we offer training
• You are looking for an energetic environment

Relocation package:

• Airline ticket purchased by the company or immediate refund after signing the contract
• Airport pick-up and administrative assistance with your incorporation in Portugal
• Subsequent reimbursement of flight costs
• Free annual flight home
• Accommodation in a room in a company apartment in Lisbon (or higher salary without accommodation)
• Free Portuguese courses, water sports activities, soft trekking and much more