Project details:

• Start date: 03.03 or 17.03
• Assist Facebook and Instagram advertisers - Join one of the leading tech companies!
• We don't need any experience, we offer training!
• Recruitment process 100% online

The company:

Meta is a leading technology company, formerly known as Facebook, Inc. It owns popular platforms like Facebook, Instagram, WhatsApp, and Oculus, and focuses on social networking, virtual reality, and advancing the metaverse.

Your responsibilities:

Assist Facebook and Instagram advertisers in a dynamic environment.

Your main tasks include resolving technical issues, reporting bugs, and guiding users on the platform to improve their advertising experience and satisfaction.

You will be part of a motivated, multilingual support team, helping customers after they purchase ad placements or use Facebook/Instagram products.

Part of your daily activities will be:

• Support small and medium-sized businesses (SMBs) via live chat, email, and phone, in both German and English.
• Provide pre- and post-sales support for self-service products.
• Improve clients' experiences with product and tool support.
• Identify trends and resolve issues affecting multiple SMB clients.

Main duties:

• Starting date: 03.03 or 17.03
• Fixed-term, renewable employment contract (12 months)
• Work in our modern office in the center of Lisbon!
• Working schedule: Monday- Sunday, 07:00-22:00: (5 days a week/ 8hours/day - 40h/week for full-time employment)
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Private health insurance (in addition to standard insurance)
• 22 days of paid vacation per year
• Competitive salary and remuneration system(incl. Meal allowance) - approx 1398,39 € gross per month

Our expectations:

• You speak German native or C2
• You speak English (at least B2)
• You don't need to have a previous experience, we offer training
• You are looking for an energetic environment

For candidates from abroad, additionally:

• Airline ticket purchased by the company or immediate refund after signing the contract
• Airport pick-up and administrative assistance with your incorporation in Portugal
• Subsequent reimbursement of flight costs
• Free annual flight home
• Accommodation in a room in a company apartment in Lisbon (or higher salary without accommodation)
• Free Portuguese courses, water sports activities, soft trekking and much more