French Customer Support- Smart Home App - start 27.02

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  • French Customer Support- Smart Home App - start 27.02

Project details:

  • Possible start on 27.02.2025
  • Signing bonus: €2000! (€500 paid after 3, 6, 9 & 12 months)
  • Perfect opportunity for communicative candidates passionate about smart home technology and international user support!
  • Recruitment & hiring process 100% online
  • Work in our modern office in Lisbon, Parque das Nações

This job is support for the most popular internet search engine in the world. They create solutions for business and private clients. One of them is an application for voice and remote home service.

Support for this solution is a step into the future to make every home smarter and easier to use.
It supports voice control applications – the home assistant helps you manage your home and everyday applications via your smartphone. Through application, it will also be possible to control various systems and devices at home, such as TV, radio, lighting.

Your responsabilities:

  • Support for French- Speaking application users by phone, email and chat
  • Assistance in installing applications and cooperating devices: cameras, speakers, home thermostats, etc.
  • Pre-sales assistance for users – advice on choosing the right solutions
  • Respond appropriately to customer escalations and escalate issues and customers to higher tech-departments

Our expectations: 

  • You speak French native or C2 
  • Intermediate English level (min B2)
  • Excellent communication skills, both written & verbal
  • Be a local candidate or willing to relocate to Lisbon
  • You are self-motivated, and you like to work in the team

Main duties:

  • Starting dates: 27.02
  • Monday to Sunday 8.00 a.m. to 5.00 p.m (40h per week) with 2 rotating days off
  • Competetive Salary and bonuses:  
    • 890€ gross/month + 2 extra salaries per year 
    • up to 100€ gross monthly performance bonus
    • €7.23 NET/day meal allowance
    • Signing bonus: €2000! (€500 paid after 3, 6, 9 & 12 months)
  • Full time employment, 6 months fixed-term renewable contract
  • Private Health insurance with a dental plan (after 6 months of the contract)
  • Work in our modern office in Lisbon, Parque das Nações
  • Training is provided at the beginning of the work
  • Recruitment & hiring process is 100% online

Relocation package:

  • Reimbursement for flight to Portugal after 6 months

  • Possibility of accommodation in a company-owned apartment

French Portugal Lisbon

Apply today and Change your career with GentleWay! 

Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!

Problems with the application via the form? – Send your CV by e-mail:  office@gentlewayrecruitment.com

*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer. 

**The candidates must possess either an EU passport or a work permit for the country where they are applying for a job.

Language
french
Salary
Category
Customer Service, IT Support, Lisbon, Work on-site
Possible start
27.02
Location
Portugal
Employment
Full time
On-site,Lisbon