Project details:

• Start date: 25.11
• Join Viaplay and help shape the future of streaming entertainment!
• Work in our modern office in the centre of Lisbon!
• We don't need any experience, we offer training!
• Recruitment & hiring process 100% online

Client:

Viaplay Group is a Nordic entertainment company specializing in streaming services that offer movies, series, and live sports. Its primary platform, Viaplay, is available in multiple markets with a focus on the Nordic and European regions. Alongside a wide selection of on-demand content, Viaplay showcases original productions and collaborates with leading international studios to bring diverse entertainment options to its viewers.

Your responsabilities:

• User Assistance: Support Danish users with account sign-up and login.
• Streaming Support: Troubleshoot issues related to streaming quality and playback.
• App Installation: Guide users through app installation and device settings.
• Subscription Support: Assist users with managing subscriptions and resolving billing issues.
• Subscription Management: Help users pause or cancel their subscriptions when needed.
• Feedback Collection: Gather user feedback to suggest enhancements for the platform.

Our expectations: 

• You speak Danish native or C2 
• Intermediate English level (B1) 
• You are looking for an energetic environment
• You are self-motivated, and you like to work in the team

Main duties:

• Start date: 25.11
• Fixed-term, renewable employment contract (12 months)
• Work in our modern office in the center of Lisbon!
• Competitive salary and remuneration system (incl. meal allowance):
  • Base salary without Company accommodation: 1606€/month
  • Base salary with accommodation: 1346€/month

• Private Health insurance (in addition to standard insurance)
• 100 % paid training is provided at the beginning of the work
• 22 days paid vacation per year
• Complimentary healthy meals, including soup, bread, salad, and fruit, provided in the cafeterias
• Online recruitment process 

Relocation package:

• Airport pick-up and administrative support for your integration in Portugal
• Airline ticket purchased from the company or instant refund after signing the contract
• Subsequent flight reimbursement
• Free annual flight home
• Accommodation in a room in a company apartment in Lisbon (or higher salary without accommodation)
• Free Portuguese courses, water sports activities, soft trekking and much more